Withdrawals goes live as soon as you've saved a sender name and verified a Reply-To address. There's no switch to turn on: the app does it for you. Until both are done, customers who send the withdrawal form are told withdrawals aren't available.
Sender name: who the withdrawal emails come from, for example your store name.
Reply-To address: where customers' replies to those emails go. We verify it before using it, so emails never point to an address you don't own.
In Complimus, open Withdrawal › Settings.
Under Sender, enter a Sender name: up to 100 characters, without < > " .
Enter your Reply-To email, for example your support address.
Click Save in the bar at the top. We email a confirmation link to the Reply-To address.
Open that email and click the link within 24 hours.
Come back to the app. The page refreshes when you return to it: the address shows Verified, and the Storefront form badge turns from Setup needed to Live.
While setup isn't finished, the Storefront form section shows a short checklist: Add a sender name and Verify your Reply-To address. Each item is ticked off as soon as it's done.
Customers see your sender name on every withdrawal email. When they press Reply, their message goes to your Reply-To address.
Enter the new address and click Save. It shows as Waiting for confirmation until you click the link we send to it. Until then, replies keep going to your current verified address, so withdrawals stay live while you switch.
You can change the sender name at any time. It applies to the next email sent.
Problem | What to do |
|---|---|
No confirmation email | Check your spam folder, then click Resend email in Withdrawal › Settings. |
The link expired | Links are valid for 24 hours. Click Resend email to get a new one. |
"Too many attempts, try again later" | You can send up to 3 confirmation emails per hour. Wait a little, then resend. |
"Can't contain < > " or \" | Remove those characters from the sender name. |
Still Setup needed after verifying | Reload the app. If a sender name is missing, the checklist shows it. |
Still stuck? Contact us from the chat in the app.
