We've added support for EU withdrawals, so your store can handle the right of withdrawal that EU consumer law gives customers on online purchases.

What's new

Customers in the EU can now withdraw from an online purchase within the legal withdrawal period. You stay compliant with the EU rules without handling requests by hand.

• Customers submit a withdrawal request in a few clicks.

• You see each request with its status in one place.

• Each request is recorded, which gives you a clear history for compliance.

• See a timeline of each email sent, each internal note added, each status changed.

• Optionally notify the customer on each status change.

• Add your email templates for each email, and in all languages!

Why it matters

EU consumers have the right to withdraw from distance purchases, and the rules require sellers to make withdrawing easy. Withdrawals gives you a built-in way to meet that requirement.

How to get started

1. Open the settings for Withdrawals.

2. Turn on EU withdrawals for your store, by adding the form.

3. Receive an email for each new request and easily work on it from the app.

Questions about setup? Reply to this entry or contact support and we'll help.

Our app now integrated GPSR for free.

Separate pages for Omnibus and GPSR

Omnibus and GPSR now each have a dedicated pages. The old Markets page is within the Omnibus general page, as well as its settings or admin actions.

• Widgets are now grouped by module.

• Settings are now grouped by module.

• Products views are now grouped by module.

Control widget visibility by EU markets

You can now hide widgets across all non-EU markets in one click. For more specific control, you can exclude multiple markets from widget display.

GPSR widget content also supports translation, so you can adapt the text for different languages.

New GPSR product information widget

As part of our new GPSR release, you can attach the relevant GPSR data for each products, as well as showing it online in one-click.

We're excited to introduce an app layout built for working across multiple modules. You can move between Omnibus, GPSR, GARAN, and Withdrawals through the module navigation. The new dashboard gives you a starting point, while the Account page brings account management into the updated layout.

GARAN storefront widgets

You can now configure GARAN widgets in the app and add them to your storefront through a Shopify theme app block. To control which products show the notice, you can set exclusion rules, including rules for digital products. The EU-only display option is on by default.

Also shipped

• Email notifications now support multiple topics.

• The app now defaults notifications to off for new users. Existing email notification settings include the Omnibus daily notification.

• The Omnibus widget preview now shows the updated discount percentage.

• The app layout now uses a maximum width of 1440 pixels.

You can now translate all the widgets content directly from the Widgets page. For each widget, you can add all your storefront languages and easily translate them.

You can now remove compare-at prices or set them to the lowest recorded price across your entire non-compliant catalog, in bulk.

New widgets page with global settings

A new widgets page lets you configure every widget from one place instead of setting options block by block.

The page includes a live preview tool for testing changes before publishing, new options for all widgets, and better support!

Improvements

• The products page renames "all" to a clearer primary market label.

• The Price history widget now shows the first recorded price first rather last.

Per-market settings

You can now configure calculations rules and settings independently for each market.

If a market doesn’t have custom settings, the global ones will be used.

Export a filtered list of non‑compliant products to CSV so you can audit, share with vendors, use in your pricing tool, or bulk remediate. Go to our app’s settings to find it.

If you have Markets activated with our app, every non-compliant product will be added per market.

Please note the file in archived as a gz file. It will need to be extracted. Available today on all plans.