From 27 September 2026, EU stores must show the EU's official legal guarantee notice where shoppers see it before they buy. Complimus shows it on your product pages, in the shopper's language, and adds the GARAN label when you offer a guarantee longer than 2 years. You find it in the Complimus menu under EU Guarantee & GARAN, with three tabs: Products, Rules and Widgets.
Every product you sell has a free legal guarantee of at least 2 years. You must fix any fault that was already there at delivery.
The customer chooses a repair or a replacement. If neither is possible, they get a price cut or their money back.
Show the EU's official guarantee notice where shoppers see it before they buy, from 27 September 2026. A few countries start later.
Any extra warranty you offer comes on top of the legal guarantee and never replaces it. The EU texts: Sale of Goods Directive (EU) 2019/771 and, for the notice, Directive (EU) 2024/825.
When it shows | What you need to do | |
|---|---|---|
Standard notice | On every included product | Nothing: it's the 2-year legal guarantee, set by EU law |
GARAN label | When the producer guarantee is over 2 years | Enter the guarantee duration, brand and model |
Add the widget. In EU Guarantee & GARAN › Widgets, click Add widget, then Save in your theme editor. Repeat for each product template. From then on, every product shows the standard notice.
Exclude what isn't covered. Digital products with only one variant and gift cards are excluded automatically. In Rules, exclude services and other items by tag or product type.
Add longer guarantees. If some products have a producer guarantee over 2 years, set it in Products with the brand and model to show the GARAN label.
The Status card counts products on the legal minimum, with a GARAN label, and excluded, and shows how many product templates have the widget.
