We've added support for EU withdrawals, so your store can handle the right of withdrawal that EU consumer law gives customers on online purchases.
Customers in the EU can now withdraw from an online purchase within the legal withdrawal period. You stay compliant with the EU rules without handling requests by hand.
Customers submit a withdrawal request in a few clicks.
You see each request with its status in one place.
Each request is recorded, which gives you a clear history for compliance.
See a timeline of each email sent, each internal note added, each status changed.
Optionally notify the customer on each status change.
Add your email templates for each email, and in all languages!
EU consumers have the right to withdraw from distance purchases, and the rules require sellers to make withdrawing easy. Withdrawals gives you a built-in way to meet that requirement.
Open the settings for Withdrawals.
Turn on EU withdrawals for your store, by adding the form.
Receive an email for each new request and easily work on it from the app.
Questions about setup? Reply to this entry or contact support and we'll help.
